SHIPPING/HANDLING: Basic shipping/handling charges are automatically added to your order. If you are sending a check with a printed order, please use these guidelines printed below if you are in the United States. Thank you.
Shipping within the United States: Most orders are shipped via US Priority Mail or UPS Ground. In stock merchandise will normally arrive within 5 to 10 business days. If you need faster service, please contact us for prices. Additional charges apply when you choose any method other than our standard shipping. Please provide a street address for delivery. Our basic shipping and handling fees are based on your total order. Within the Continental U.S. or to any APO/FPO military address, they are as follows. For orders going to HI, AK, PR, USVI or any other US territories, additional charges will be added. We are not responsible for delivery delays due to circumstances beyond our control.
S/H Fee.....Your Total Order
$6.95 ..........Up to $15.00
$8.95 ..........15.01-50.00
$10.95 ..........50.01-100.00
$13.95 .........100.01-150.00
$15.95 .........150.01-200.00
$17.95 .........200.01-300.00
$19.95 .........300.01-Up
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Shipping for International Orders: Due to the increase in shipping charges we have had to change our policy on international orders. After we receive your order, we will calculate the cost based on weight and destination. We will then send you an email notifying you of the total Shipping/Handling charges. (Please make sure we have a valid email address for contacting you.) After we receive a reply from you accepting these charges, we will process your order.
We will only ship to countries for which we can insure your package and your address must be verifiable with your credit card company. If your country is one that we cannot insure to, we will notify you.
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If you do not receive an email confirmation, please call us Toll Free at 888-870-2008 or email us to verify that your order has been processed. Thank you.
NOTE: Most items are shipped within 2 - 4 business days from the time we receive your order. Special Order items are shipped within 7 to 14 days. If an item is backordered, you will be notified, and it will be shipped as soon as possible.
WARRANTY: 90 Day limited manufacturers warranty against defects in materials and workmanship.
SECURITY POLICY: We do not sell mailing lists or any other personal data. Your order is secure with us and so is your private information.
GENERAL RETURN/EXCHANGE POLICY: For returns or exchanges, call for an RA# within 30 days of the date your order is processed. We must receive your returned item within 2 weeks after the RA# is issued. Merchandise returned without an RA# will be refused (or a restocking fee will be charged at our sole discretion). All returned merchandise must be in unused new condition and must include all original factory packaging materials in order to receive a refund or credit. Do not write on or use tape on factory packaging. Items in blister packs cannot be returned once opened. PACK CAREFULLY TO PREVENT DAMAGE. Send your returns PREPAID UPS Ground or Insured Mail with your RA# on the outside of the box. We cannot accept COD shipments. No refunds will be given after 30 days. NO RETURNS will be accepted on discontinued merchandise. All refunds exclude shipping.
Please Note: Optical Toys may only be returned if unopened.
RETURN POLICY ON TELESCOPES, BINOCULARS, SCOPES and PC MAGNIFIERS: Customer must call for an RA#. No refunds after 15 days. Credit will be issued on unused items only and is subject to a restocking fee. Some special order items are non-returnable. All refunds exclude shipping.
CANCELLATIONS: If you cancel an order that has already been processed, we will do everything we can to honor your request. If we are able to stop the shipment, a cancellation fee of $5 or 5% of your order (whichever is higher) to cover our processing costs, will be deducted from your refund. If your order has already been shipped, just refuse delivery. Upon receipt of the unopened package we will issue a refund less original shipping/handling charges, return freight charges and cancellation fees. Our actual shipping cost will be deducted if it exceeded the amount that we originally charged you to ship the order. Custom orders are not cancelable.
QUANTITY ORDERS: Quantity purchases of 3 or more of any item are not returnable. We recommend that you order one as a sample first before making a large purchase to make sure it meets your specifications.
Note: Prices and shipping charges are subject to change without notice.
